GoToAssist

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Summary

GoToAssist is a remote support software designed to help businesses and IT professionals provide technical support to their clients or customers.

It offers a variety of features that make it easy to connect with customers, diagnose and solve problems, and streamline support processes.

Businesses that provide technical support to their clients or customers
IT professionals who need to remotely access and support computers and devices
Organizations that want to streamline their support processes and improve customer satisfaction

Remote support: Easily access and control remote computers and devices to diagnose and solve problems
Screen sharing: Share your screen with customers to show them how to perform tasks or troubleshoot issues
File transfer: Transfer files between your computer and the remote computer or device
Session recording: Record support sessions for training or quality assurance purposes
Mobile support: Provide support from your mobile device with the GoToAssist mobile app
Integration with other tools: Integrate with other tools such as Salesforce and Zendesk to streamline support processes

Some of GoToAssist's competitors include:

While these competitors offer similar features, GoToAssist is known for its ease of use, reliability, and integration with other tools.

Features

What is GoToAssist?: GoToAssist is a remote support software that allows technicians to provide technical assistance to their clients or customers remotely.
How does GoToAssist work?: GoToAssist works by allowing a technician to remotely access a client's computer or device to diagnose and fix technical issues.
What are the features of GoToAssist?: GoToAssist features include remote support, unattended access, multi-session handling, mobile support, and reporting and analytics.
Is GoToAssist secure?: Yes, GoToAssist uses industry-standard security measures such as end-to-end encryption, two-factor authentication, and access controls to ensure the security and privacy of its users.
What platforms does GoToAssist support?: GoToAssist supports Windows, Mac, iOS, and Android operating systems.
What is the pricing for GoToAssist?: Sorry, pricing information is excluded from this list of FAQs.