ConnectWise Control

Summary

ConnectWise Control is a remote support software that allows businesses to provide technical support to their clients or employees from anywhere in the world.

It is a cloud-based solution that offers a range of features to help businesses manage their remote support operations efficiently.

Who Should Use It?

• IT support teams
• Managed service providers
• Helpdesk teams
• Remote workers

Key Benefits and Features

• Secure remote access: ConnectWise Control provides secure remote access to computers and mobile devices, allowing support teams to troubleshoot issues from anywhere.
• Customizable branding: The software allows businesses to customize the interface with their own branding, making it look and feel like their own product.
• Multi-platform support: ConnectWise Control supports Windows, Mac, Linux, iOS, and Android, making it accessible to a wide range of users.
• Session recording: The software allows support teams to record remote support sessions for training and quality assurance purposes.
• File transfer: ConnectWise Control allows users to transfer files securely between devices during remote support sessions.

Competitors

ConnectWise Control competes with other remote support software such as TeamViewer, LogMeIn, and GoToAssist.

However, ConnectWise Control stands out with its customizable branding, multi-platform support, and session recording features.

Help & Support

What is the pricing for ConnectWise Control?

Sorry, pricing information is excluded from this list of FAQs.

What is ConnectWise Control?

ConnectWise Control is a remote support and access software that helps technicians solve customer problems faster. With ConnectWise Control, technicians can remotely view and control devices from anywhere with an internet connection.

What are the key features of ConnectWise Control?

Some of the key features of ConnectWise Control include remote control, file transfer, chat, session recording, and remote printing.

What platforms does ConnectWise Control support?

ConnectWise Control supports Windows, Mac, and Linux operating systems, as well as iOS and Android mobile devices.

How secure is ConnectWise Control?

ConnectWise Control uses AES-256 encryption to secure all remote sessions, and also offers two-factor authentication and session confirmation to ensure that only authorized users can access remote devices.

What integrations does ConnectWise Control offer?

ConnectWise Control offers integrations with a variety of third-party tools, including ConnectWise Manage, Salesforce, Zendesk, and more.

What is the pricing for ConnectWise Control?

Sorry, pricing information is excluded from this list of FAQs.

What is ConnectWise Control?

ConnectWise Control is a remote support and access software that helps technicians solve customer problems faster. With ConnectWise Control, technicians can remotely view and control devices from anywhere with an internet connection.

What are the key features of ConnectWise Control?

Some of the key features of ConnectWise Control include remote control, file transfer, chat, session recording, and remote printing.

What platforms does ConnectWise Control support?

ConnectWise Control supports Windows, Mac, and Linux operating systems, as well as iOS and Android mobile devices.

How secure is ConnectWise Control?

ConnectWise Control uses AES-256 encryption to secure all remote sessions, and also offers two-factor authentication and session confirmation prompts to ensure secure access.

What integrations does ConnectWise Control offer?

ConnectWise Control offers integrations with popular tools like ConnectWise Manage, Autotask, Zendesk, and Freshdesk, as well as custom integrations through its API.

Parallels

Help & Support

What is Parallels?

Parallels is a global leader in cross-platform solutions that make it easy and simple for customers to use and access the applications and files they need on any device or operating system.

What products does Parallels offer?

Parallels offers a range of products including Parallels Desktop for Mac, Parallels Toolbox for Mac and Windows, Parallels Remote Application Server (RAS), Parallels Mac Management for SCCM, and Parallels Access.

What is Parallels Desktop for Mac?

Parallels Desktop for Mac is a software that allows you to run Windows, Linux and other popular operating systems on your Mac without rebooting.

What is Parallels Toolbox for Mac and Windows?

Parallels Toolbox is a suite of easy-to-use tools that simplify everyday tasks on your Mac or PC.

What is Parallels Remote Application Server?

Parallels Remote Application Server (RAS) is a comprehensive virtual application and desktop delivery solution that allows your employees to access and use applications and data from any device or location.

What is Parallels Mac Management for SCCM?

Parallels Mac Management for SCCM is a plug-in for Microsoft System Center Configuration Manager (SCCM) that allows you to manage your Mac computers using the same tools and processes you use for your Windows computers.

What is Parallels Access?

Parallels Access is a remote access solution that allows you to access your applications and files on your Mac or PC from your iPad, iPhone or Android device.

What platforms are supported by Parallels products?

Parallels products support a range of platforms including Mac, Windows, Linux, iOS and Android.

What is the difference between Parallels Desktop for Mac and Boot Camp?

Parallels Desktop for Mac allows you to run Windows and other operating systems on your Mac without rebooting, while Boot Camp requires you to reboot your Mac to switch between macOS and Windows.

What is the difference between Parallels Desktop for Mac and VMware Fusion?

Parallels Desktop for Mac and VMware Fusion are both virtualization software that allow you to run Windows and other operating systems on your Mac, but Parallels Desktop for Mac is generally considered to be faster and more efficient.