Compare GoToAssist and Helpjuice Comparison
GoToAssist GoToAssist Seeit: Remotely access and view your customers' screens to quickly diagnose and solve problems. Find out more Try GoToAssist	Helpjuice Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today Find out more Try Helpjuice
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GoToAssist

GoToAssist

Summary

GoToAssist is a remote support software designed to help businesses and IT professionals provide technical support to their clients or customers.

It offers a variety of features that make it easy to connect with customers, diagnose and solve problems, and streamline support processes.

Who Should Use It?

• Businesses that provide technical support to their clients or customers
• IT professionals who need to remotely access and support computers and devices
• Organizations that want to streamline their support processes and improve customer satisfaction

Key Benefits and Features

• Remote support: Easily access and control remote computers and devices to diagnose and solve problems
• Screen sharing: Share your screen with customers to show them how to perform tasks or troubleshoot issues
• File transfer: Transfer files between your computer and the remote computer or device
• Session recording: Record support sessions for training or quality assurance purposes
• Mobile support: Provide support from your mobile device with the GoToAssist mobile app
• Integration with other tools: Integrate with other tools such as Salesforce and Zendesk to streamline support processes

Competitors

Some of GoToAssist's competitors include:

• TeamViewer
• Bomgar
• LogMeIn Rescue
• AnyDesk

While these competitors offer similar features, GoToAssist is known for its ease of use, reliability, and integration with other tools.

Help & Support

What is GoToAssist?

GoToAssist is a remote support software that allows technicians to provide technical assistance to their clients or customers remotely.

How does GoToAssist work?

GoToAssist works by allowing a technician to remotely access a client's computer or device to diagnose and fix technical issues.

What are the features of GoToAssist?

GoToAssist features include remote support, unattended access, multi-session handling, mobile support, and reporting and analytics.

Is GoToAssist secure?

Yes, GoToAssist uses industry-standard security measures such as end-to-end encryption, two-factor authentication, and access controls to ensure the security and privacy of its users.

What platforms does GoToAssist support?

GoToAssist supports Windows, Mac, iOS, and Android operating systems.

What is the pricing for GoToAssist?

Sorry, pricing information is excluded from this list of FAQs.

Helpjuice

HelpJuice

Summary

HelpJuice is a knowledge base software that helps businesses create and manage their own knowledge base.

It is designed to help companies improve their customer support, reduce support tickets, and increase customer satisfaction.

Who should use it?

• Small to medium-sized businesses
• Enterprise-level companies
• Businesses that want to reduce support tickets and improve customer satisfaction

Key Benefits and Features

• Easy to use and customize
• Integrates with popular tools like Zendesk and Salesforce
• Analytics and reporting to track knowledge base performance
• SEO-friendly to help with search engine rankings
• Collaboration tools to help teams work together on content creation and management
• Automated content suggestions to help users find relevant articles
• Multi-language support for businesses with an international audience

Competitors

HelpJuice's main competitors include:

• Zendesk Guide
• Confluence
• KnowledgeOwl
• Freshdesk

Compared to its competitors, HelpJuice offers a more user-friendly interface and easier customization options.

It also has better SEO capabilities and more robust analytics and reporting features.

Help & Support

What makes HelpJuice different from other knowledge management platforms?

HelpJuice is designed to be incredibly easy to use, with a focus on creating and maintaining high-quality content. It also includes powerful search and analytics features to help users find the information they need quickly and easily.

Can I customize the look and feel of my knowledge base?

Yes, HelpJuice allows you to customize the design and branding of your knowledge base to match your company's style and branding.

How does HelpJuice handle security?

HelpJuice takes security very seriously, and uses industry-standard encryption and security protocols to protect your data. It also includes features like two-factor authentication and IP restrictions to help keep your knowledge base secure.

Can I import my existing knowledge base into HelpJuice?

Yes, HelpJuice includes a powerful import tool that allows you to import your existing knowledge base from a variety of sources, including spreadsheets, PDFs, and other knowledge management platforms.

Does HelpJuice offer any integrations with other tools?

Yes, HelpJuice offers integrations with a variety of tools, including Slack, Salesforce, and Zendesk, among others.

Can I track analytics on my knowledge base?

Yes, HelpJuice includes powerful analytics and reporting features that allow you to track user engagement, search queries, and other key metrics to help you optimize your knowledge base.

What is HelpJuice?

HelpJuice is a knowledge management platform that allows businesses to create, maintain, and share their knowledge base with their employees and customers.